At Rapido Solutions Group we are committed to connecting hyper growth businesses with the best general talent , allowing customers to scale efficiently and effectively.

Our objectiv e is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.

We combine in diversity, joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.

At Rapido we strive for becoming the best place to work, and that’s why we provide a young and vibrant work environment, wellbeing programs, social and environmental activities, and the chance to develop in one of the most important industries of the USA.

Location: Leon

Schedules: Dayshift

English Level: B2 Intermediate

Salary: $13,000 MXN / month

Additional Benefits:

- $1,000 MXN grocery vouchers
- $500 MXN punctuality bonus
- 4% savings fund

Schedule:

Monday to Friday 07:00-16:00

Job Summary:

The Customer Service Representative schedules deliveries, traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.





Essential Functions:

- Perform prompt and complete data entry
- Enter accurate customer orders in computer system
- Monitor on-time performance for driver delivery and pick-up
- Prepare tracking reports
- Understand and abide by various customer requirements
- Understand the operations and rules of the various rail carriers and piers
- Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
- Trace and monitor existing loads in the system to prevent problems from occurring
- Other duties as assigned

Requirements:

- Experience in intermodal transportation or import/export business preferred
- Excellent communication abilities, both written and verbal
- Excellent computer skillsAbility to effectively multi-task when necessary
- Flexible; able to work in past-paced environment
- Ability to work independently and make informed decisions

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📌 Customer Service Representative (León)
🏢 Rapido Solutions Group
📍 León