- Provide positive customer experience to US Ford vehicles owners, while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self-services available online.
- Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to:
- Manage call flow progression effectively to meet customer service level expectations while delivering best in class service.
- Utilize online knowledge-based materials and navigate multiple applications to assist with call handling and decision making.
- Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes.
- Clearly explain process requirements and obtain required information from customers.




- Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date.

- Possess workplace agility:

- Remain knowledgeable and prepared for upcoming changes to processes and technology.
- Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels.
- Be prepared to engage and contribute positively to a collaborative, team-based environment.

Requirements

- Bachelors' degree is preferred. Minimum scholarity: High School.
- Proven English proficiency - both spoken and written (preferably native English or language certification).
- Customer service mindset.

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📌 Finance Customer Service Representative (Naucalpan de Juárez)
🏢 Jobtailor
📍 Naucalpan de Juárez