Are you a passionate leader with a proven track record in BPO operations? Do you thrive in fast-paced environments, enjoy developing high-performing teams, and have strong client-facing skills? If so, we'd love to hear from you!

What You'll Do

- Lead, coach, and motivate a team to achieve operational excellence and exceed performance goals.
- Monitor and drive KPIs, SLAs, productivity, quality, and customer satisfaction metrics.
- Manage performance, attendance, and productivity while fostering a positive team culture.
- Handle escalations and ensure exceptional service delivery.
- Analyze operational data and implement continuous improvement initiatives.
- Serve as the primary operational point of contact for clients and stakeholders.
- Deliver coaching, feedback,



and development plans to strengthen team performance.

What We're Looking For

- Minimum 1 year of experience as a Team Leader or Supervisor in a BPO environment.
- C1 English level required (spoken and written).
- Strong leadership, coaching, and people management skills.
- Experience managing KPIs, SLAs, performance metrics, and reporting.
- Advanced communication and problem-solving abilities.
- Data-driven mindset with strong analytical skills.
- Ability to work in a fast-paced, results-oriented environment.

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📌 Team Leader Call Center (Mérida)
🏢 SOLVO GLOBAL
📍 Mérida