Inbounder – Immigration Law Firm Support (On-site in Guadalajara)

Specialized in providing staffing and nearshoring solutions for organizations in the United States, with a focus on highly skilled talent from Mexico. Our mission is to connect businesses with bilingual, well-trained professionals, offering services such as staffing for immigration lawyers, IT experts, and BPO (Business Process Outsourcing) services, including customized contact centers.

Humanlinks is hiring a bilingual Inbounder to join the on-site support team for a reputable immigration law firm based in Texas. This role is fully on-site in Guadalajara and serves as the first point of contact for clients calling from the U.S. seeking legal guidance on immigration matters.

You will manage high-volume inbound calls with professionalism, empathy, and accuracy—ensuring every caller receives clear information, timely follow-up, and a seamless experience before being connected to legal staff when needed.

Responsibilities
- Answer inbound calls daily from U.S.-based clients.
- Conduct initial intake:



collect basic information, verify eligibility, and document caller needs.
- Schedule consultations and send required forms or instructions.
- Provide clear, compliant responses to frequently asked questions (no legal advice).
- Log all interactions accurately and confidentially in internal CRM systems.
- Return 100% of voicemails by end of business day.
- Support case coordination between clients and the legal team in Texas.
- Maintain strict confidentiality and data security at all times.
- Follow standardized operating procedures (SOPs) with precision and consistency.

Requirements
- Fluent in English and Spanish.
- Previous experience in customer service, call center, intake, or administrative support (legal or immigration experience is a strong plus).
- Excellent communication, active listening, and de‑escalation skills.
- Highly organized, detail‑oriented, and reliable.
- Comfortable using digital to

📌 Inbounder – Immigration Law Firm Support (Centro)
🏢 Human Links
📍 Centro