- Champion and coordinate the enterprise KM program, communicating its value and impact to all stakeholders
- Establish and maintain content standards, workflows, and feedback mechanisms for knowledge creation, maintenance, governance, and dissemination
- Monitor and maintain overall content health, using checklists and metrics to assess adherence to standards, article reuse, customer ratings, and domain relevance
- Develop and execute communication plans to secure buy-in, explain program purpose, and celebrate progress across all stakeholder groups
- Use analytics and feedback to optimize KM practices, technology, and user experience
- Assess and recommend AI KM technology solutions to enhance knowledge capture, search, and delivery for customers and Customer Innovation Technical Service team

Requirements

- Bachelor's degree in Information Science, Business, or related field; Master's preferred
- 10+ years' experience in Knowledge Management, Digital Transformation, or related disciplines
- Proven experience leading KM programs in a complex, integral organization
- Strong understanding of KM frameworks, governance, and technology platforms (including AI/ML)
- Excellent communication, stakeholder management,



and change leadership skills
- Experience with content standards, quality assurance, and continuous improvement methodologies

Core Competencies

Demonstrates expertise in Knowledge Management frameworks, governance, and technology platforms, with a strong focus on stakeholder communication and change leadership. Proven ability to lead KM programs and optimize practices through analytics and feedback in a complex, global environment.

Highest-signal resume keywords

- Knowledge Management
- Digital Transformation
- AI/ML Technology Solutions
- Stakeholder Management
- Change Leadership

ATS Optimization Keywords

Hard Skills

- Content Standards
- Quality Assurance
- Continuous Improvement Methodologies
- Knowledge Governance
- Metrics Assessment

Soft Skills

- Excellent Communication
- Change Leadership

Industry Keywords

- Enterprise KM Program
- Content Health Monitoring
- Feedback Mechanisms
- Knowledge Capture
- Customer Innovation

Tools & Technologies

- Knowledge Management Platforms
- Analytics Tools

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📌 Manager, Enterprise Knowledge Management (Centro)
🏢 Jobtailor
📍 Centro