- Define and own the end-to-end ServiceNow architecture across all modules and integrations.
- Develop and maintain a multi-year platform roadmap aligned to ITSM maturity, automation goals, and business priorities.
- Lead the transition from initial implementation to a governed, scalable platform operating model.
- Design end-to-end ServiceNow solutions, architecture designs, workflow automation, data models, CMDB structures, and integration patterns.
- Establish and enforce ServiceNow governance, standards, architectural guardrails, development standards, integration frameworks, and data/CMDB governance models.
- Lead architecture review processes and ensure compliance with enterprise architecture, security, and regulatory requirements.
- Lead post-go-live stabilization and implement the governance model.
- Define architecture for SLA-driven ITSM processes, Incident, Problem, Change, and Major Incident improvements.
- Establish a structured ServiceNow delivery and support operating model.
- Identify and remediate platform inefficiencies, technical debt, and process gaps.
- Drive workflow automation and process optimization initiatives.
- Define reusable patterns to increase automation and reduce manual effort.
- Enable self-service, knowledge-driven support, and proactive problem management.
- Define and lead integration strategy between ServiceNow and enterprise systems.
- Drive integration expansion across HR systems, identity, and endpoint management tools.
- Collaborate with enterprise architecture, infrastructure, security, and data teams.
- Provide technical leadership to developers, administrators, and platform teams.
- Mentor team members and review and approve solution designs and technical implementations.
- Oversee architecture across requirements, design, build, deploy,



and optimize lifecycle stages.
- Support large-scale implementations, upgrades, and platform changes.
- Define release management, upgrade, and regression strategies.
- Act as a trusted advisor to IT leadership and business stakeholders.
- Facilitate architecture workshops and translate technical decisions into business impact.

Requirements

- 10+ years of IT experience, with 12+ years on the ServiceNow platform.
- Proven experience designing and implementing enterprise-scale ServiceNow solutions.
- Prior experience as a Senior Developer, Lead Engineer, or Architect.
- Deep expertise in ServiceNow platform architecture and data model.
- ITSM expertise required; experience with ITOM, HRSD, CSM, and GRC preferred.
- Strong experience with REST and SOAP API integration design.
- Strong experience with workflow automation and process design.
- Strong experience with CMDB and data architecture.
- Strong understanding of platform scalability and performance.
- Strong understanding of security architecture and access controls.
- Strong understanding of upgrade and release management.
- Strong leadership and decision-making capability.
- Excellent communication across technical and executive audiences.
- Ability to influence stakeholders and drive alignment.
- Strategic mindset with strong problem-solving ability.
- Ability to balance short-term delivery with long-term platform integrity.




- Significant experience in cloud software development, including designing, developing, and debugging scalable solutions.
- Experience leading scrum teams or software architecture development.
- Solid understanding of software development fundamentals.
- Experience with Git, continuous integration, and automated testing frameworks.
- Significant working knowledge of SharePoint, Jira, Rally, and Clarity PPM.
- Experience working in a DevOps model.
- Passion for new technologies and innovation.

Core Competencies

Demonstrates extensive expertise in ServiceNow architecture, including end-to-end solution design, workflow automation, and data governance. Proven ability to lead large-scale implementations and mentor teams while ensuring compliance with enterprise architecture and security standards.

Highest-signal resume keywords

- ServiceNow Architecture
- ITSM Expertise
- REST and SOAP API Integration
- Workflow Automation
- Cloud Software Development

ATS Optimization Keywords

Hard Skills

- ServiceNow Solutions Design
- Data Model Architecture
- CMDB Management
- Integration Patterns
- Release Management
- Security Architecture
- Process Optimization
- Technical Leadership
- Scalability and Performance
- Problem Management

Soft Skills

- Excellent Communication
- Leadership Capability
- Strategic Mindset
- Problem-Solving Ability
- Stakeholder Influence

Industry Keywords

- ITSM
- ITOM
- HRSD
- CSM
- GRC
- DevOps
- Governance Standards
- Architecture Review
- Technical Debt
- Platform Roadmap

Tools & Technologies

- Git
- Continuous Integration
- Automated Testing Frameworks
- SharePoint
- Jira
- Rally
- Clarity PPM

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📌 Enterprise Architect (San Luis Potosí)
🏢 Jobtailor
📍 San Luis Potosí