Key Responsibilities

Operational Responsibilities

- Oversee daily AR disputes activities including outreach, follow-up, prioritization, and aging management.

- Manage dispute resolution workflows, including root‑cause identification and coordination with business partners.

- Utilize HighRadius tools (CLS, DMS, EIPP, CAA), SAP S/4HANA and Emagia to manage accounts, document actions, and monitor KPIs.

- Ensure compliance with credit & collections policies, escalation protocols, and internal controls.

- Support escalations related to large past‑due balances, critical disputes, or customer experience issues.

People Leadership

- Supervise a team of dispute analysts (10–15 depending on final structure).

- Conduct regular coaching sessions, performance appraisals, and development planning.

- Monitor productivity, daily workload, and adherence to SLAs/KPIs.

- Promote a culture of accountability, service excellence, and continuous improvement.

Stakeholder Collaboration

- Work closely with Sales, Customer Service, and Billing teams to resolve disputes and drive cash performance.

- Communicate effectively in English with stakeholders across the Americas, including Finance and on‑site O2C leadership.

- Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.

Continuous Improvement

- Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.

- Support adoption and optimization of HighRadius tools and automation features.

- Provide recommendations on workflow improvements and customer issue prevention.





Required Qualifications

- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.

- 5+ years of experience in AR Collections, Dispute Management, or related O2C roles.

- Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.

- Strong English communication skills (written and verbal).

- Experience interacting with Sales, Customer Service, and Finance stakeholders.

- Strong negotiation and customer relationship management skills.

Preferred Qualifications

- Previous leadership experience (team lead or supervisory responsibilities).

- Shared services or multinational business experience.

- Understanding of collections strategies, root‑cause dispute analysis, and KPI management.

- Familiarity with Lean/Six Sigma methodologies.

Competencies

- Strong communication & negotiation

- Customer orientation

- Team leadership and coaching

- Data‑driven decision making

- Conflict resolution

- Results focus & ownership

Join the integral Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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📌 Working Supervisor - AR DisputesC (Isla Guadalupe)
🏢 Xylem
📍 Isla Guadalupe