Overview
At SpotOn, we’re helping restaurants and small businesses compete and win with versátil payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
- Named one of Fast Company’s Most Innovative Companies
- Awarded Great Places to Work and Built In’s Best Workplaces for the fourth year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That’s where you come in.
Responsibilities
The Tech Expert provides hardware and tech support for payment devices, printers, and peripherals. This role requires a strong technical background, troubleshooting skills,



and excellent customer service to assist with hardware-related issues.
Key Responsibilities
Hardware & Technical Support
- Diagnose and resolve issues with payment devices, printers, and scanners.
- Guide customers through setup, configuration, and firmware updates.
- Troubleshoot connectivity issues (USB, Bluetooth, Wi-Fi, TCP/IP).
- Support POS system integrations and basic OS navigation (Windows, Android, iOS).

IT & Networking Basics (Must-Have)
- Assist with network setups, IP configurations (Static vs. DHCP), and connectivity diagnostics.
- Explain basic commands (e.g., PING, CMD) and guide customers through cabling setup.
- Differentiate between modems, routers, and switches for troubleshooting.

Customer-Centric Support (Must-Have)
- Communicate technical solutions clearly and avoid jargon.
- Handle calls professionally, managing frustrated customers with empathy.
- Follow escalation procedures and document cases acc

📌 Technical Support Representative (Ciudad de México)
🏢 SPOTON
📍 Ciudad de México