job description:

• minimum 3 years relevant experience in problem management.

• itil v3 or itil 4 foundation certification.

• solid experience working with servicenow

- building reports, dashboards, templates

• exceptional experience in trending analysis

• exceptional interpersonal and leadership skills – servant leadership, collaboration, facilitation and negotiation.

• excellent written and verbal communication skills.

• ability to effectively communicate technical actions to a non-technical audience.

• customer service oriented.

• strong proficiency with microsoft office suite, especially excel and powerpoint.

• energetic and have an excellent work ethic.

• desire and ability to quickly learn and apply new concepts

benefits

pantry vouchers cap 10% ($ 3,439.40)

life insurance

direct hiring, 100% payroll mode.

sgmm family premium coverage plan

minor medical expense insurance (reimbursable)

savings fund 13% (annual capped $107,370) 4,473.74 monthly

extendable insurance, dental, vision & auto

christmas bonus 30 days

vacation bonus 15%

permanent contract from day one

12 days of vacation in the first year, increasing by 2 as dictated by law

extra days off

📌 Problem management specialist (México)
🏢 HCLTech
📍 México