? we're hiring: team leader (bpo) | c1 english required

on-site position

location: solvo integral

are you a passionate leader with a proven track record in bpo operations? Do you thrive in fast-paced environments, enjoy developing high-performing teams, and have strong client-facing skills? If so, we'd love to hear from you!

what you'll do

✅ lead, coach, and motivate a team to achieve operational excellence and exceed performance goals.

✅ monitor and drive kpis, slas, productivity, quality, and customer satisfaction metrics.

✅ manage performance, attendance, and productivity while fostering a positive team culture.

✅ handle escalations and ensure exceptional service delivery.

✅ analyze operational data and implement continuous improvement initiatives.

✅ serve as the primary operational point of contact for clients and stakeholders.

✅ deliver coaching, feedback,



and development plans to strengthen team performance.

what we're looking for

minimum 1 year of experience as a team leader or supervisor in a bpo environment.

c1 english level required (spoken and written).

strong leadership, coaching, and people management skills.

experience managing kpis, slas, performance metrics, and reporting.

advanced communication and problem-solving abilities.

data-driven mindset with strong analytical skills.

ability to work in a fast-paced, results-oriented environment.

ready to take the next step in your leadership career? Apply now and become part of the solvo family! ?

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📌 Team leader call center (México)
🏢 SOLVO GLOBAL
📍 México