about the role

itil certified

apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.

responsibilities

- incident management
- p1 bridge management
- support the design, development, delivery and management of communications.
- conduct impact analyses, assess change readiness and identify key stakeholders.
- provide input, document requirements and support the design and delivery of training programs.
- complete change management assessments.
- identify, analyze and prepare risk mitigation tactics.
- identify and manage anticipated resistance.
- consult and coach project teams.
- create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.




- support and engage senior leaders.
- coach managers and supervisors.
- support organizational design and definition of roles and responsibilities.
- coordinate efforts with other specialists.
- integrate change management activities into project plan.
- evaluate and ensure user readiness.
- manage stakeholders.
- track and report issues.
- define and measure success metrics and monitor change progress.
- support change management at the organizational level.
- manage the change portfolio.
- excellent communication.

equal opportunity statement

include a statement on commitment to diversity and inclusivity.

📌 Incident manager (México)
🏢 Mriti InfoSystems
📍 México