En Zoomlion México, empresa integral líder en maquinaria pesada, buscamos un Especialista en Contabilidad y Finanzas Bilingüe responsable de asegurar el correcto registro, control y análisis de la información financiera de la compañía. La posición contribuirá al cumplimiento de obligaciones fiscales, la generación de reportes financieros y el soporte en la toma de decisiones estratégicas dentro de un entorno internacional.

Responsibilities

- Regional Service Planning & Operations

Develop and implement regional service strategies, plans and operational objectives;

Coordinate the allocation of service engineers and other service resources to ensure efficient service delivery;

Monitor service execution and operational quality, continuously optimize service processes, and improve service efficiency and customer satisfaction.

- Sales & Service Activity Support

Support the Flight Team Leader or regional dealers in planning and implementing sales, marketing and customer service activities;

Coordinate required resources and provide technical support throughout the activities to ensure smooth execution.

- Service Team Development & Training

Build, develop and manage the local service team to establish a capable and sustainable service organization;

Organize technical training and knowledge transfer to improve the effectiveness of technical capability development;

Develop service engineers' repair, troubleshooting and technical service capabilities, as well as their overall professional competence.

- Service Engineer Management

Manage, supervise and evaluate regional service engineers;

Assign and coordinate service engineers according to business requirements, customer needs and service priorities;

Ensure timely and effective technical support for key customers, projects and service requirements.





- Spare Parts Management & Network Development

Establish and continuously improve regional spare parts management processes and service support mechanisms;

Support the development of spare parts sales outlets and service networks according to regional market and customer requirements;

Improve spare parts availability and overall service support capability.

- Service Documentation & Data Management

Establish and maintain complete regional service records and documentation;

Ensure service reports, maintenance records, customer feedback and technical documentation are properly recorded and maintained;

Utilize service data to support service quality analysis and continuous improvement.

- Product & Service Quality Improvement

Drive continuous improvement in regional product and service quality;

Collect and analyze customer feedback and product quality issues, and coordinate cross-functional teams to ensure timely issue resolution and closure;

Identify recurring service issues and best practices and promote improvements to service standards, technical capabilities and processes.

- Resource Integration & Continuous Improvement

Integrate regional technical, personnel, spare parts and other service resources to improve resource utilization;

Continuously optimize the regional service system and capabilities to support the sustainable development of the service organization and improve customer satisfaction.

Qualifications

- Associate's degree or equivalent experience
- 5+ years' of experience in similar positions.
- Excellent written and verbal communication skills in English
- Live in Guadalajara.

Horario laboral:

Lunes a viernes de 8:30 a 17:30 hrs.

Ofrecemos:

- Prestaciones de ley.
- Atractivo salario bruto mensual.
- Estabilidad laboral en empresa internacional.
- Oportunidad de desarrollo profesional y crecimiento dentro de la organización.

📌 Service Manager in Guadalajara
🏢 Zoomlion México
📍 Guadalajara