The primary focus is on composure, ownership, and the ability to perform well under pressure rather than years of experience. We would like to prioritize candidates who are genuinely interested in a support-to-development career path over those seeking a long-term support-only role.

Must-Haves (Day-One Readiness):

- Strong troubleshooting and root-cause analysis skills, with the ability to remain methodical under pressure
- Comfortable owning primary on-call responsibilities, including nights and weekends (this role replaces a dedicated analyst, so on-call ownership is required and not shared or shadowed)
- Experience with SQL and querying logs or databases to investigate issues
- Clear interest in growing into a software development role over time

Strongly Preferred

- 1+ years of experience in production support, application support, help desk,



or IT operations, or equivalent hands-on exposure through internships, projects, or coursework involving incident response or on-call responsibilities
- Experience with incident and ticket management tools (ServiceNow is a plus)
- Experience monitoring production systems and responding to alerts (Application Insights and/or Grafana are a plus)

Nice-to-Haves :
- Exposure to coding or scripting (.NET, C#, or similar), including personal projects or bootcamp experience
- Basic familiarity with cloud platforms such as Azure, AWS, or GCP
- Computer Science or related degree/coursework is a plus, but not a requirement

📌 Software Engineer I (México)
🏢 ONE CALL
📍 México