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We are currently searching for a Sr QA Analyst / Support:

Responsibilities:

- Execute QA testing activities for the SLAMNET-Parcel implementation in Mexico, adhering to defined test plans and acceptance criteria.




- Create, execute, and document test cases, scenarios, and results, providing supporting evidence for all system functionalities.
- Validate operational alignment ensuring the system supports Mexico Brokerage needs, including parcel processing, exception handling, and data flows.
- Identify and report defects with high detail, including reproduction steps, logs, and business impact analysis.
- Support defect triage by collaborating with the QA Lead, vendors, and technical teams to clarify issues and validate fixes.
- Perform specialized testing including functional, regression, integration, and User Acceptance Testing (UAT) support.
- Provide second-level support for SLAMNET-Parcel, troubleshooting whether issues are related to functionality, configuration, data, or user execution.
- Assist business users during stabilization phases by reproducing issues and documenting findings for the technical teams.
- Maintain testing documentation and traceability logs to ensure all validation evidence is properly archived.
- Participate in status meetings to provide updates on testing progress, risks, and blockers during the rollout.

Requirements:

- Proven experience as a QA Engineer, Tester, or Business QA Analyst in system implementation or production support.




- Mandatory knowledge of Mexico Brokerage processes, customs clearance, parcel operations, or logistics workflows.
- Strong ability to convert functional requirements into detailed test cases and validation steps.
- Expertise in defect management, with the ability to troubleshoot and isolate root causes (data vs. code vs. process).
- Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow, or HP ALM.
- Detail-oriented approach to managing multiple test cases and support tickets simultaneously.

Desired:

- Experience with SLAMNET systems or similar Parcel/Customs platforms.
- Technical ability to analyze system logs or basic database queries for troubleshooting.

Languages

- Advanced Oral English.
- Advanced Spanish.

Note:

- Fully remote

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Requirements

Requirements:

- Proven experience as a QA Engineer, Tester, or Business QA Analyst in system implementation or production support.
- Mandatory knowledge of Mexico Brokerage processes, customs clearance, parcel operations, or logistics workflows.
- Strong ability to convert functional requirements into detailed test cases and validation steps.
- Expertise in defect management, with the ability to troubleshoot and isolate root causes (data vs. code vs. process).
- Proficiency in QA tools such as Jira, Azure DevOps, ServiceNow, or HP ALM.
- Detail-oriented approach to managing multiple test cases and support tickets simultaneously.

📌 Sr QA Analyst / Support (México)
🏢 Sequoia Connect
📍 México