NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

All candidates are required to be shift‑flexible. Night, weekend, and/or holiday work will be required. Overtime may also be required depending on business requirements.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long‑term care facilities, 225 acute care facilities, 43,000 clinicians,



1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

Job Responsibilities
- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a 24x7x365 call center environment.
- All candidates will have to be shift‑versátil, working nights, weekends, and/or holidays. Account‑specific training is conducted during day shift hours, regardless of assigned shift.
- Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech. Incidents may include workflow issues, application errors, user access, and functionality.
- Track and document appropriate comments, and close or elevate the incident tickets in a timely manner.
- Drive resolution of incidents on a 24/7 desk.
- Read text on computer screens for the duration of the shift.
- Remain at designated workspace and i

📌 Remote technical support agent (Jalisco)
🏢 Ntt Data North America
📍 Jalisco