Description Lead the execution of the Learning & Development strategy for the Mexico sub-region, within the strategic framework defined by leadership. Own program delivery, team management, and the measurement of training impact on operational results. Key job responsibilities - Owns strategy execution within a defined framework. - Contributes to sub-regional strategic planning and influences their team's roadmap. - Translates operational pain points into learning solutions. - Manages launch readiness for Learning regarding new sites/processes and conducts delivery quality audits with associated corrective actions. - Defines and tracks metrics measuring team progress, associate experience, and operational excellence. - Develops mechanisms to report on training effectiveness. - Leads regional and national-scope programs. - Independently manages a team of staff and managers; hires talent; and oversees onboarding, calibration, and high/low-performance management within the region. - Shares responsibility with other regional Learning Managers for best practices and cross-functional initiatives, and presents decisions and results to leadership up to three levels above. Basic Qualifications - Bachelor's degree in Operations, Supply Chain Management, Engineering, or another technical field - Experience working with cross-functional teams - Experience defining and implementing process improvement initiatives using data and metrics - Speak, write,



and read fluently in English - Experience building and managing teams - Experience in a high volume, high production operations environment - Experience communicating complex information and solutions to senior stakeholders and influencing decisions, or experience performing ad hoc analysis using advanced Excel - Knowledge of general AI tools - Experience with Learning Management Systems (LMS) - Degree in a related field (Educational Psychology, Business Administration, Education, Psychology, Data Science, or training-related) Preferred Qualifications - Experience focused on Adult Learning Theory, including 1) virtual training facilitation and dealing with remote teams, and 2) delivering Soft Skills, Technology Skills and/or Technical or other Systems training - Experience with creating & improving a variety of processes across product types & teams - Experience with explainable machine learning and artificial intelligence methodologies and tools - MBA and L&D; certifications. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

📌 Learning Manager UTR (Santiago de Querétaro)
🏢 Amazon
📍 Santiago de Querétaro