IGT, where innovation meets entertainment on a general scale From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Overview

IGT is seeking a Senior Manager, Employee Services to lead the delivery and continuous improvement of People & Culture (P&C;) shared services operations across the Americas region.

This role is responsible for driving service delivery performance,



leading a distributed team, and ensuring consistent execution of global processes and standards, while identifying opportunities to improve efficiency, scalability, and employee experience across the U.S. and Latin America.
Responsibilities

Lead the delivery of Employee Services across the Americas region, ensuring high-quality, consistent execution of employee lifecycle support, inquiries, and transactions
Manage and develop a distributed team, building leadership capability, performance accountability, and a high-performing service culture across multiple locations
Own regional service delivery performance, including SLAs, KPIs, case quality, and employee experience metrics
Execute globally defined processes and standards, ensuring consistency and appropriate regional adaptation across the U.S. and Latin America
Drive continuous improvement within the region, identifying trends, inefficiencies, and opport

📌 Senior Employee Service Manager (México)
🏢 IGT, a Nevada
📍 México