Company description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

We are seeking a Senior HCL Workload Automation Engineer to support and optimize large-scale enterprise batch processing environments, ensuring business-critical workloads execute reliably and within SLA commitments.
This role combines production support, workload automation engineering, batch performance optimization, root cause analysis,



and operational automation. The successful candidate will act as a senior technical contributor, driving resolution of complex incidents, mentoring team members, and improving platform reliability through automation and continuous improvement initiatives.

Responsibilities

Your Impact
Monitor and support enterprise batch processing environments built on HCL Workload Automation (HWA)
Diagnose and resolve complex batch job failures, application abends, scheduling issues, dependency failures, and file-transfer incidents.
Perform root cause analysis of recurring production issues and implement long-term corrective actions.
Design, maintain, and optimize job streams, calendars, dependencies, resource pools, and workload schedules to meet SLA commitments.
Develop and enhance automation capabilities, including self-healing processes, automated recovery actions, and operational tooling.
Coordinate p

📌 Senior HCL Workload Automation Support Engineer (Ciudad de México)
🏢 Publicis Groupe Holdings
📍 Ciudad de México