Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.As a member of the PI Helpdesk (Packaging Intelligence) you will be part of an international team providing advanced software support for industrial automation solutions used by leading manufacturers worldwide.

This is an opportunity to join a newly established support hub in Mexico, working alongside colleagues across Europe, Asia and the Americas. You will troubleshoot complex software solutions that integrate production lines, printers, databases and ERP systems in industries such as Food & Beverage, Pharmaceutical and Consumer Goods.

New hires will complete in-person training in the office Monday through Friday for the first 1-2 weeks, 8:30am-5:30pm. Once training is complete,



flexibility to cover shift hours 6:00am-2:30pm will be required to support our international customer base, working in a hybrid environment with onsite office work days Tuesday and Thursday.

What you will do:

Act as the first point of contact for software related support requests from regional and international customers.
Troubleshoot complex software issues and provide accurate, timely resolutions.
Investigate incidents involving applications, databases, servers and industrial communication.
Develop your technical skills in tools such as VB.NET, SQL, and industrial communication protocols (e.g., OPC/PLC) to analyze and solve incidents.
Build strong, trust-based relationships with customers through proactive and clear communication.
Manage support cases via phone, email and ticketing system while meeting SLA expectations.
Collaborate with general colleagues (Support, Engineering, Project Management

📌 Remote Software Support Engineer (Ciudad de México)
🏢 Dover
📍 Ciudad de México