Customer Service Representative

Customer Service Representative

Humach

Remote, Ciudad De México, Ciudad De México, Mexico

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Non-Negotiable

Location

About the Company

1840 & Company is a integral leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

About the Job

Customer Service Representative – Full Time Position Only Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

Job Overview
- Employment Type:

Full-Time Independent Contractor
- Department:

Customer Service/Support
- Job Level:

Entry Level

Education & Experience
- Years Of Experience:

1 Year
- Business Model:

E-Commerce

SaaS (Software As A Service)
- Minimum Education Level:
- Qualification:

None

Skills
- Tools/Platforms:

Email Tools (Gmail/Outlook)

Calendar Tools

Cst/M3

Connex.Ai

HubSpot





Dialer / Calling Tools

Crm / Customer Management Tools
- Additional Skills:

None
- Common Methodologies/Frameworks:

E-Commerce Catalog Management

Issue Resolution & Escalation Handling

Order Management & Fulfillment
- Additional Skills:

None
- General Skills:

Customer Feedback Analysis

Customer Satisfaction

Customer Relationship Management (CRM)
- Additional Skills:

None
- Soft Skills:

Attention To Detail

Collaboration

Communication

Time Management

Active Listening

Positive Attitude
- Additional Skills:

None

Requirements
- Technological Requirements:
- Language:

English
- Location:

Mexico

Responsibilities
- Customer Service Agents will handle order entry and resolution with precision and professionalism.
- Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general

📌 Customer Service Representative (Ciudad de México)
🏢 1840&Company
📍 Ciudad de México