STAND 8 is a integral leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world

We are seeking a Japanese-speaking IT Helpdesk Analyst to join our dynamic support team. This role is ideal for someone who thrives in a fast-paced IT environment and is passionate about resolving user issues efficiently and professionally. The selected candidate will provide technical assistance to end users and support the day-to-day IT operations of a major media and entertainment company.

This is a long-term, 100% on-site position.

Required Qualification
- Fluency in both English and Japanese is required.
Japanese proficiency must be equivalent to JLPT N2 or N3, with the ability to communicate confidently with native Japanese-speaking end users in both written and verbal interactions.

Key Responsibilities
- Provide responsive and professional technical support to end users.
- Troubleshoot and resolve Level 1 and Level 2 hardware, software, application,



and network connectivity issues.
- Support Windows and macOS operating systems.
- Set up, configure, refresh, and image laptops and other user devices.
- Work directly with end users to configure laptops according to their operational and personal settings.
- Troubleshoot Dell and Apple hardware.
- Provide support for Microsoft 365 applications, including Outlook, as well as Adobe applications.
- Diagnose basic to advanced TCP/IP and network connectivity issues.
- Document, track, and manage incidents and service requests through ServiceNow.
- Escalate complex technical issues to the appropriate support teams when necessary.
- Deliver a positive customer experience through clear communication, timely follow-up, and effective issue resolution.

Preferred Qualifications
- Professional proficiency in English and Spanish.
- One to five or more years of IT Help Desk, Service Desk, or technical

📌 IT Helpdesk Analyst (Guadalajara)
🏢 Stand8 Technology Consulting
📍 Guadalajara