ServiceNow HAM/SAM Developer – JD
Looking for a highly skilled ServiceNow Senior Developer with strong expertise in
Hardware Asset Management (HAM)
and
Software Asset Management (SAM Pro)
. The candidate will be responsible for designing, developing, and implementing scalable ServiceNow solutions, ensuring optimal asset lifecycle management and compliance.

Key Responsibilities
- Lead the design and development of ServiceNow HAM & SAM Pro solutions
- Configure and customize modules including:
- Asset Lifecycle Management (Procure → Deploy → Maintain → Retire)
- Software Asset Management (Licensing, Compliance, Reconciliation)
- Implement SAM Pro features such as:
- Entitlement management
- Software normalization & reconciliation
- Publisher packs
- Develop and maintain:
- Business Rules, Client Scripts, Script Includes, Workflows/Flow Designer
- Integrations with third-party tools (e.g., SCCM, Flexera, Jamf, Intune)
- Ensure data accuracy across CMDB, Assets, and Discovery
- Collaborate with stakeholders for requirement gathering and solution design




- Support audit compliance, optimization, and cost-saving initiatives
- Troubleshoot and resolve platform issues with performance optimization
- Provide guidance to junior developers and review code quality

Required Skills & Experience
- 6–10+ years of overall IT experience, with 4+ years in ServiceNow development
- Strong hands-on experience in:
- HAM (Hardware Asset Management)
- SAM Pro (Software Asset Management Professional)
- Expertise in:
- CMDB, Discovery, Service Mapping (good to have)
- ServiceNow scripting (JavaScript, Glide APIs)
- Flow Designer & Integration Hub
- Experience with integration tools (REST/SOAP APIs, MID Server)
- Strong understanding of:
- Software licensing models (Microsoft, Oracle, Adobe, etc.)
- IT Asset lifecycle and compliance frameworks
- Excellent problem-solving and stakeholder communication skills

Preferred Qualifications
- ServiceNow Certifications:
- CSA (Certified System Adminis

📌 ServiceNow ITAM Developer (Guadalajara)
🏢 Infosys
📍 Guadalajara