Job Description
The NAM ON Remote Delivery Engineering (RDE) Lead is responsible for leading a high‑performing, customer‑focused engineering organization that delivers ON professional services. The NAM ON RDE lead is accountable for management of all resources, labs, and services delivered by own Nokia and subcontractor resources in NAM ON Remote Delivery Engineering team. NAM ON RDE role will report directly to NAM NI Remote Delivery Engineering lead in the NAM CDO Customer Engineering team.

How You Will Contribute And What You Will Learn
NAM ON Remote Delivery Engineering Leadership & Organizational Development
- Single point of contact for ON RDE for NAM region
- Ownership of NAM ON RDE CAPEX/OPEX and Subco budget planning and control.
- Manage resource competency and capacity demand planning to/from other region ON RDEs
- Lead and develop a multi‑disciplinary engineering team
- Build a high‑performance culture focused customer business outcomes, operational/financial discipline, and continuous improvement.
- Set strategic direction, align team structures,



and oversee workforce planning to support current and future business demands.

Business & Operational Management
- Translate organizational goals into executable delivery plans with clear KPIs for quality, efficiency, customer experience, and financial performance.
- Plan and control budget, capacity, operational forecasting, and resource planning across engineering delivery functions.
- Partner with cross‑functional teams across organizations and regions to support growth initiatives and ensure delivery readiness.

Process Excellence & Governance
- Establish and maintain process frameworks that drive repeatability, quality, and operational discipline across engineering delivery functions.
- Implement performance governance mechanisms to monitor organizational health and drive continuous improvement.
- Lead cross-functional root-cause analysis efforts and corrective action plans to enhance delivery quality.

📌 NAM ON RD Customer Engineering Lead (Naucalpan de Juárez)
🏢 Nokia
📍 Naucalpan de Juárez