Introduction: A Career at HARMAN Corporate
We’re a integral, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.
- Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
- Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
- Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About The Role
This is a IT Site Administrator Associate role reporting to the EUC Director for the region. The role will involve the day-to-day on-site support of staff in the Pecs office and occasional remote support for other locations.

What You Will Do
- Participate to develop governance structure and standards of EUS (End User Support) delivery on the basis of business, and IT.
- Ensure desktop support internal processes and procedures are adhered to.




- Manage incidents/ service requests assigned to them till resolution/ execution.
- Handle end user escalation effectively and involve DSS lead accordingly.
- Route assign tickets to appropriate support group if necessary.
- Identifying and escalating high priority, high severity issues.
- Updating pending tickets with timely, precise and accurate updates.
- Following up with end users, if necessary, for closure of pending tickets.
- Following up with support groups, if necessary, for closure of pending tickets.
- Creating and uploading knowledge article.
- Provide support to power users locally and remotely and resolve all issues on high priority.
- Desktop Support. Understanding on Microsoft operating systems, MS Office.
- 1st line and 2nd line support on applications, MS outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling,

📌 Digital End User Services (Santiago de Querétaro)
🏢 Harman International
📍 Santiago de Querétaro