Gordian Staffing, A New Way of HR.

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

About our client:

A residential community management firm that specializes in overseeing homeowner associations (HOAs). The company offers full-service support to communities, handling day-to-day operations. They emphasize our transparency, versátil contracts, and small manager-to-community ratios so each community receives more focused attention.

We're looking for a Collections Assistant to support the following activities:
- Manage delinquent homeowner accounts from initial delinquency through resolution, ensuring account statuses are accurately maintained and updated.
- Review account balances, payment history, and account activity to determine appropriate collection actions.
- Communicate with homeowners regarding outstanding balances,



discuss available payment options, establish payment arrangements, and monitor arrangements to ensure compliance.
- Assist with preparing delinquent accounts for legal review and escalation, collaborate with legal representatives, and provide accurate documentation and account updates as needed.
- Resolve homeowner billing questions and disputes by reviewing account history and supporting documentation, communicating findings, and escalating complex issues when necessary.
- Assist with reviewing account waiver requests and adjustment inquiries, gathering supporting documentation, and ensuring approved adjustments are properly documented and processed.
- Serve as a professional point of contact for homeowners regarding delinquent accounts and payment concerns, providing accurate information about account status, payment options, and next steps.
- Perform other duties and activities as assigned.

Work Schedule

📌 Collections Assistant (Guadalajara)
🏢 Gordian Staffing Careers
📍 Guadalajara