We are seeking a Voice Engineer (
Specialist)
to be part of a highly energetic General Voice operations team. This position requires the candidate must have 1-3 years of relevant experience in voice infrastructure support / management. The candidate must have good verbal and written communication skills; experience in monitoring, operating, implementation support and management of complex Voice infrastructure and be comfortable working in a geographically diverse environment including night shifts if required on rotational basis.
MANDATORY
- CCNP (Voice) and relevant course and working experience
RESPONSIBILITIES
The Voice Engineer will be part of Voice operations team responsible for proactive voice infrastructure management of the Global voice infrastructure which includes Cisco Call Manager, Call Center (Amazon Connect), Voice Recording (Nice), Audio Conferencing (Avaya, Zoom), Unity Voice mail systems, Trader Voice platforms (Unigy, IPC, BT, Hoot and private lines), external Connectivity’s (Clients & Vendors) and telephony service providers.
- Monitoring the Voice Equipment’s deployed globally using Monitoring tools
- Troubleshooting and Resolution to any production issues (monitoring or user reported)
- Track and document production issues and study chronic issues until found solution
- Ensuring production issues are worked on within agreed SLA / SLO
- Ownership of all assigned tasks till completion
- Analyse, judge and escalate complex and critical issues to Leads / product engineering teams in timely fashion
- Working with networking product vendors and telecoms service providers with regards to production issues
- Follow global change management procedures and best practices for implementation.
- Engineer should have a working knowledge of industry wide best practices. Change management, Incident management, Release management.
- Establish and maintain effective working relationships with internal and external technical, busin
📌 Junior Voice Engineer (México)
🏢 New York Technology Partners
📍 México
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