Operations Manager
Position Type: Full-Time | Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, we are hiring for one of our clients seeking a highly capable Operations Manager to become the operational right hand to the founder of a rapidly growing U.S.-based lending company.
This role will focus on managing day-to-day operations, coordinating projects and third-party vendors, improving processes, and creating the structure needed to scale the business. The idóneo candidate is a proactive operator who enjoys solving problems, building systems from scratch, and taking ownership in a fast-paced startup environment.
This is an operational leadership role, not a customer service or loan officer position.
ResponsibilitiesOperations & Project Management
- Manage day-to-day operational execution across the business.
- Own project timelines, priorities, deliverables, and follow-ups.
- Coordinate cross-functional teams, technology vendors, legal partners, servicing partners, and third-party providers.
- Work closely with the founder to prioritize initiatives and remove operational roadblocks.
Process & Systems Improvement
- Identify operational bottlenecks and implement practical solutions.
- Build scalable SOPs, workflows, checklists, and documentation.
- Improve CRM workflows, operational automations, and internal processes.
- Help create systems that support the company's growth and future hiring.
Lending Operations & Documentation
- Review, organize, and maintain lending documentation for accuracy and consistency.
- Coordinate document mapping across loan systems, CRM, DocuSign, and servicing platforms.
- Ensure policies, disclosures, privacy documents, and platform communications remain consistent.
- Support operational readiness as the company expands into additional states.
Technology & Vendor Coordination
- Serve as the primary operational point of contact with the outsourced software development team.
- Report bugs, coordinate testing, an
📌 Operations Manager (México)
🏢 Pavago
📍 México