Casa de la Familia is hiring an ECM Care Coordination Specialist to join our team

Casa de la Familia provides behavioral health and community-based services for individuals and families experiencing trauma, anxiety, depression, and other behavioral health needs. Our services include crisis intervention, individual therapy, family therapy, care coordination, advocacy, and connections to community resources.

We work with city, county, and state agencies, healthcare providers, community organizations, victim advocacy programs, and social service partners to improve access to care for underserved and underrepresented populations. Our team values cultural responsiveness, communication, collaboration, and respect for the individuals and families we serve.
Position Summary

The ECM Care Coordination Specialist supports Casa de la Familia’s Enhanced Care Management (ECM) program through CalOptima. The position focuses on helping ECM members navigate healthcare, behavioral health, and community-based services while maintaining communication among members, Care Managers, providers,



and community partners.

The ECM Care Coordination Specialist serves as a primary point of contact for assigned members and supports ongoing outreach, engagement, appointment coordination, resource linkage, follow-up, and documentation. The position requires consistent communication with members who may experience barriers to accessing or maintaining care.

This role is suited for an individual who enjoys working directly with people, communicates effectively, maintains organized records, and can manage multiple member needs and follow-up responsibilities.
Key Responsibilities

Responsibilities may include:
- Conduct outreach to assigned ECM members by telephone, electronic communication, or other approved methods.
- Assist members with engagement in the ECM program and maintain ongoing communication throughout their participation.
- Coordinate medical, behavioral health, and community-based appo

📌 Care Coordination Specialist (México)
🏢 Casa de la Familia
📍 México