Duties & Responsibilities
- Analyze workflows, handoffs, pain points, and operational trends to identify improvement opportunities.
- Design and document scalable processes, SOPs, controls, and change management materials.
- Support root cause analysis and corrective actions for operational issues, escalations, and recurring gaps.
- Coordinate process support for new product introduction, go-to-market operations, ticket management, credit, royalties, and related initiatives.
- Partner with stakeholders to clarify requirements, align process changes, and support adoption.
- Track process performance, demand, and improvement outcomes to support prioritization and capacity planning.
- Build repeatable practices that improve resolution speed, scalability, and operational efficiency.

Knowledge, Skills & Abilities
- Strong process analysis, workflow design, documentation, and problem-solving skills.
- Knowledge of Industrial Engineering methods, including process mapping, capacity analysis, time studies, workflow optimization, and continuous improvement.




- Ability to perform root cause analysis and translate findings into practical corrective actions.
- Strong collaboration skills across Product, Operations, PMO, IT, Billing, and Customer Operations.
- Working knowledge of change management, process controls, metrics, and operational reporting.

Qualifications
- Bachelor’s degree in Industrial Engineering or related field
- 3+ years experience documenting and improving cross-functional business processes.
- 3+ years experience supporting operational issue resolution, root cause analysis, workflow optimization, and change management.

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us

📌 Process Engineer (Monterrey)
🏢 EPIC Epicor Software
📍 Monterrey