TCS is looking for an
ServiceNow Developer Sr.

Work modality: Hybrid

(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 2 day per week)

Skill set required:
- Intermediate-Advanced English communication
- 5+ years of hands-on ServiceNow development experience in a production enterprise environment — not lab or sandbox-only work
- Demonstrated delivery across at least three of: CSM, ITSM/HRSD, SLO Management, Integration Hub, or Service Portal
- Deep scripting proficiency: server-side JavaScript, Glide API, GlideRecord, GlideSystem, REST message scripting, and transform maps
- Production integration experience connecting ServiceNow to external systems via REST, SOAP, JDBC, or MID Server — with error handling and retry logic, not just happy-path flows
- Experience with Workflow Data Fabric or equivalent event-driven integration patterns on the ServiceNow platform
- Working knowledge of ServiceNow security model: ACLs, roles, user criteria, and data isolation patterns




- Fluency in Azure DevOps or equivalent SDLC tooling: branching strategy, code review gates, deployment pipelines for ServiceNow update sets

Main responsibilities:
- Design and develop advanced ServiceNow configurations and customizations across CSM, ITSM, HRSD, and SLO modules, ensuring alignment with platform governance standards and architectural guardrails
- Architect and implement integrations using IntegrationHub, MID Server, REST/SOAP APIs, and Workflow Data Fabric to connect ServiceNow with enterprise systems including Workday, PeopleSoft, and third-party SaaS platforms
- Build and maintain complex business rules, client scripts, script includes, UI actions, and scheduled jobs using JavaScript/Glide — with a clear preference for configuration over customization wherever feasible
- Lead technical design reviews and code reviews, enforcing Azure DevOps stage gates and SDLC standards across the ServiceNow developm

📌 ServiceNow Developer Sr. (Jalisco)
🏢 Tata Consultancy Services
📍 Jalisco