INTRO:
At Capgemini Engineering, the world leader in engineering services, we bring together a general team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries.Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.YOUR ROLE:
We are seeking a highly motivated GSQA Support Analyst with 4–6 years of experience in application support, automation scripting, service management, reporting, and supplier quality systems. The ideal candidate will support the Global Supplier Quality Assurance (GSQA) platform and associated business applications, ensuring operational excellence, system stability, user support, automation, and continuous process improvements.
The candidate will work closely with business users, suppliers, quality teams, and IT stakeholders to manage incidents, service requests, reporting needs,



and system enhancements while driving automation and operational efficiency. YOUR PROFILE:

Bachelor Degree in Computer Sciences or equivalent
4–6 years of experience in application support, quality systems support, or business application support
Strong experience in: Automation Script Development, ServiceNow Incident & Request Management, Power BI Dashboard Development, Microsoft Forms, qTest Test Management, Spyglass Monitoring Tool, Command Center
Experience supporting enterprise applications in production environments
Knowledge of IT Service Management (ITSM) processes
Understanding of application monitoring, alerting, and operational support
Experience in data analysis, reporting, and KPI management
Basic SQL and data troubleshooting skills
Familiarity with testing methodologies and defect lifecycle management
Conversational English
WHAT YOU´LL LOVE:
-Work on meaningful pro

📌 Support Analyst (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes