Schedule: Full Time

Job Type: On-site

Req #3183

Level: P3

Position Summary:
Key Responsibilities:
Credit Underwriting & Customer Onboarding:
- Perform credit risk assessments for new and existing customers using financial statements, credit bureau reports, trade references, and publicly available financial information
- Recommend credit limits, payment terms, and risk mitigation strategies
- Partner with Sales and Operations to enable customer onboarding with appropriate risk controls
- Support execution of credit policies, approval frameworks, and onboarding standards

Portfolio Monitoring & Risk Management:
- Manage credit monitoring for Canada, Celtic Intermodal, International, and Canada portfolios, while supporting broader portfolio coverage as needed.
- Monitor credit exposure, utilization, aging, payment performance, and credit alerts
- Conduct periodic credit reviews and reassess customer risk profiles to identify emerging credit risk
- Identify high risk accounts and recommend mitigation actions, including limit adjustments, term modifications, credit holds,



and suspensions
- Manage over limit accounts, reactivation requests, and portfolio risk reporting

Credit Operations, Claims, & Risk Mitigation:
- Partner with Claims to assess high risk cargo claims exposure and payment risk
- Manage high risk accounts, bankruptcies, disputes, and distressed customers
- Develop customer specific risk mitigation strategies in partnership with Commercial
- Support company wide credit monitoring and risk initiatives
- Prepare high risk account reviews and escalation recommendations

Strategic Collections & Recovery Support:
- Support escalation of delinquent and high risk accounts
- Partner with 3rd party collection agencies on recovery efforts
- Track and reconcile bad debt recovery activity
- Support OCA workflows and reporting
- Provide risk based recommendations for complex recovery and settlement decisions

Data Analytics, Reporting & Controls:
- Build and mainta

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