For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal, our IT Teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light Come join our dynamic team

What You Will Do:
We are seeking a technically proficient IT Analyst to spearhead Solution Design, Business Transformation, Project Management, and Integral Supply Chain rollouts within L’Oréal’s IT ecosystem. In this role,



you will be key to ensuring the operational excellence, support, and evolution of our supply chain planning systems across the Americas zone (US, Canada, and Latin America).

You will balance two critical missions: working together with expert on providing a level L4 Technical Support for advanced troubleshooting—with a strong focus on SAP APO SNP (Supply Network Planning)—and actively participating in Build activities (system enhancements, local/regional rollouts, and the future transition roadmap toward S/4HANA ePPDS / IBP). You will collaborate closely with regional managers, a Central Team in France, and our AMS support partners in India.

Key Responsibilities:
1. L4 Support & Application Health (Americas Scope)
- Act as the last escalation point (L4) for complex supply planning issues across the Americas, resolving critical incidents and service requests within SLAs, with a focus on SAP APO SNP.
- Monitor system "health" per

📌 IT Functional Analyst (Ciudad de México)
🏢 L'Oréal
📍 Ciudad de México