Position Summary

Cover Desk Mexico is seeking experienced bilingual professionals based in Monterrey to support U.S.based insurance agencies as Virtual Assistants specializing in Property & Casualty (P&C;) insurance.

In this role, you will provide customer service and operational support across personal lines insurance processes, including policy servicing, documentation, and communication with clients and internal teams. You will play a key role in ensuring efficient day-to-day insurance operations and a positive customer experience.

Job Details
- Work Setup: 100% Work from Home in Monterrey, N.L.
- Schedule: Monday to Friday only (Weekends Off)
- Employment Type: Full-Time (40 hours per week)
- Salary: $17,600 MXN gross/month with bonus eligibility and allowances

What We Offer
- Competitive monthly salary
- Monthly Work-From-Home Allowance (Internet & Electricity)
- One-time ergonomic chair benefit
- Paid training in U.S. Property & Casualty insurance processes
- Company-provided computer and equipment
- Vacation days + 8 U.S. holidays
- Vacation premium & Aguinaldo




- Full benefits under Mexican Labor Law

Key Responsibilities

As a Bilingual Customer Service Representative (P&C; Insurance), you will:
Customer Service & Communication
- Handle inbound calls and inquiries from U.S.based insurance customers
- Provide support with policy inquiries, billing questions, and coverage details (Home, Auto, and other personal lines)
- Deliver excellent customer service and resolve concerns professionally

Policy & Account Support
- Assist with policy servicing tasks such as endorsements, renewals, and updates
- Review and verify customer information and documentation for accuracy:
- Prepare and process policy-related documents and service requests

Operational & Administrative Support
- Perform data entry, documentation, and system updates across multiple platforms
- Maintain accurate records within agency management systems and carrier portals:
- Support workflow tracking

📌 Bilingual Insurance (Monterrey)
🏢 Cover Desk Mexico
📍 Monterrey