Discover your future at Citi:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview:
The Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.

Responsibilities:
- Design and analyze moderately complex reports to satisfy management requirements
- Write specifications for new report programs, spreadsheets and other devices to produce reports
- Develop and prepare reports and records relating to a particular project
- Provide basic assistance within a specific section of the company's customer service function
- Develop and maintain working knowledge of industry practices and standards
- Recommend appropriate actions to resolve identified problems, as needed





Qualifications:
- 0-2 years of experience in a related role
- Basic level of experience in a related role (combination of education/experience)
- Ability to exchange information in a clear and concise way
- Effective verbal and written communication skills
- Demonstrated ability to remain unbiased in a diverse working environment

Education:
- Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

PARA LA POSICIÓN REQUERIMOS:
- Licenciatura concluida y/o pasante
- Experiência en gestión de centros de contacto inbound/outbound.:
- Experiência en manejo de personal y gestión de ventas.
- Experiência en la operación en el Contac Center, 2 años o más mínimo.:
- Conocimiento de los procesos que se ejecutan en el Contac Center
- Habilidades de managment: R

📌 Banamex Service Supervisor Contact Center Priority (Metepec)
🏢 Citi
📍 Metepec