At BrightDrop Virtual Assistants, we pride ourselves in only hiring the most talented & experienced virtual assistants in the Philippines & México. We have been in the business of contracting people to work from home since 2014.

About our client:They are one of the largest self-storage operators in the U.S., operating over 50 locations. They offer versátil lease options and a range of unit sizes to accommodate different storage needs and provide advice and resources to help their customers plan and execute their move.

Key Responsibilities:
- Answer inbound sales and customer service calls
- Conduct video calls with customers using on-site kiosks
- Assess customer storage needs and recommend appropriate unit sizes
- Explain facility features, policies, and pricing clearly and accurately
- Process rentals, payments, and account updates
- Document all interactions in the CRM system

Important note: You will conduct video calls. Kiosks are available at various locations for customers to call in and request to speak with an agent through video.



It is important to have a "professional background" during these calls to create a respectful and professional experience.
- Please note that there might be just a FEW OR EVEN NO requests in a day, depending on how much assistance the customer needs at the facility.
- While professional attire isn't strictly required, anything decent and not too casual would be acceptable.

Qualifications:
- 1-2 years of customer service experience (inbound voice or call center preferred).
- Excellent English and Spanish communication skills.
- Prior Self-Storage experience is a MUST.
- Strong listening skills, quick thinking, and a customer-first mindset.
- Sales experience strongly preferred (retail, call center, or phone-based conversions)
- Comfortable working US business hours.

Required Equipment:
- Hardwired Internet
- Laptop or desktop Windows 11. Processor of Intel i5 8th gen or higher and 16GB RAM.

Schedule:
40 hours per week; Monday-

📌 Csr - Self-storage Operator Permanent Wfh (México)
🏢 Brightdrop Virtual Assistants
📍 México