About C.R. England, Inc.

Founded in 1920, C.R. England, Inc. is headquartered in Salt Lake City, UT and is one of North America’s premier transportation companies. C.R. England is an industry leader in Dedicated, Over-The-Road, cross-border Mexico, and Intermodal services.

C.R. England has also been regularly recognized for management excellence. This year, C.R. England was recognized by Newsweek as one of ‘America’s Greatest Workplaces for Women’, one of only three truckload carriers to receive this recognition, and ‘America’s Greatest Workplaces for Diversity’ one of only seven truckload carriers to be so recognized. Additionally, C.R. England was honored with a ‘2020 Glassdoor Top Places to Work’ award, the ‘Achievers 50 Most Engaged Workplaces Award’ and by Deloitte Private and The Wall Street Journal as a ‘2021 US Best Managed Company’.

Due to our exponential growth in our Shared Services Center, we are looking for our next talented:
ROAD SERVICE AGENT

Schedule: Monday to Friday 2:00 pm - 11:00 pm

General Description:
Duties & Responsibilities:




- Ability to interface with customers, partners, field personnel, operational teams, safety, compliance, emergency response teams, drivers, technicians and vendors as necessary to successfully execute all road calls.
- Ability to accurately diagnose tractor/trailer breakdowns and to understand industry specific terminology.
- Strong customer service skills and phone etiquette.
- Demonstrates proven ability to work with all repair locations to affect the best roll time possible. This includes successfully demonstrating strong decision making ability to utilize all network options and at-site options to meet customer commitments and execute the repair.
- Handle calls in a timely and efficient manner. Must be able to perform to identified standards for all Road Service agents.
- Ability to process invoicing, MasterCard and ComCheck payments. Includes verifying invoices, accurate entry and coding, generate and respond t

📌 Maintenance - Mex - Road Service Agent (Santiago de Querétaro)
🏢 C.R. England
📍 Santiago de Querétaro