The Senior / Meetings and Events Manager will be responsible for delivering the guest experience from event planning, to handling customer requirements during meetings, to post-event follow-up with customers. Key to this role is developing expertise in understanding sector/account needs, maximising guest satisfaction, and driving incremental revenue to the hotel. Where applicable, this role will also involve management and the active coaching of assigned Meetings and Events team members.
At HUALUXE®, we want our guests to feel accomplished and respected. To help them we need you to offer intuitive Chinese hospitality and:
- Show Chinese Etiquette – by greeting our guests by extending the spirit of our signature welcome and indulge them in Chinese hospitality by being humble and discreet in observing Chinese protocol.
- Respect and Recognize – We respect and recognize guests no matter who they are and adapt to guest preferences making them feel a cut above therest.
- Help Accomplish – by fully understanding our guests’ business and social engagement needs,
and take pro-active action to exceed their expectations by efficient and accurate services.
Duties and Responsibilities
FINANCIAL RETURNS
- Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction
- Prepare Weekly Events Forecast and seize upselling opportunities
- Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion
- Supervise the timely delivery of Master Invoice to customers and facilitate payment
- Work closely with the Reservations, Sales & Marketing, and F&B; departments to ensure the accounts from the events are consolidated
PEOPLE
- Communicate to his/her superior any issues encountered and other relevant information
- Attend and participate in and where appropriate, organise training sessions,