Job Description - Luxury Groups and Events Manager (Waldorf Astoria) (HOT0BDBA)

Job Number:

HOT0BDBA

Work Locations

Waldorf Astoria Cancun Carretera Federal Cancun - Tulum Cancun 77569

A Groups and Events Manager is responsible for overseeing the Sales Coordinators and the Groups Coordinator working with the Hotel to achieve pre-established goals. Responsible for maximizing sales results for Hotel Groups and Events.

What will I be doing?

As a Groups and Events Manager, you will work following the development of the Groups and Sales Coordinators team who will attend the events in the hotel, always validating the quality and efficiency of our services. Specifically, the Groups and Events Manager will perform the following tasks to the highest standards:
- Supervise the Sales Coordinators work to deliver our standard services to our customer and achieve our financial goals.
- Visit the customer with the Sales Manager to guarantee the success of the biggest groups and events.
- Get involved with the negotiations for groups and events to maximize the results.




- Coordinate the “function meeting” with the vital information about the groups and events that will happen in the next 10 days.
- Be responsible for the weekly communication meeting with the coordinators.
- Promote the hotel facilities and have knowledge of our competitors’ strengths and weaknesses.
- Organize the hotel’s visit and attend unexpected requests.
- Be the contact between the client and the hotel staff when necessary.
- Work in total cooperation with the Sales Managers and Revenue Management to ensure that the entire sales process is completed and up to date.
- Update daily the sales activities on the hotel's systems, ensuring that information is correct and consistent to be in the Groups Report.
- Review rates, groups, deadlines, and waiting lists.
- Review commission reports for groups, events, and Food and Beverage.
- Participate in special activities, such as cocktails and welcome dinners for

📌 Luxury Groups and Events Manager (Chetumal)
🏢 Hilton Worldwide
📍 Chetumal