Customer Service Representative (CSR) at Phillips-Medisize, you will serve as the primary liaison between customers and internal teams within a contract manufacturing environment. You will play a direct role in account management, order fulfillment, and operational coordination to ensure exceptional customer service and consistent delivery on customer commitments.

Your role will be critical in aligning customer requirements with operational capabilities, driving continuous improvement, and creating value within an environment governed by FDA and ISO standards.

Our Team

You will be part of the Customer Service Team, working closely with Planning, Manufacturing, Quality, Engineering, Supply Chain, Sales, and S&OP; teams.

This team is responsible for ensuring effective account management and order execution while maintaining clear customer communication and cross‑functional collaboration. You will also partner with stakeholders across multiple locations to ensure operational continuity and general alignment.

What You Will Do
- Serve as the primary point of contact for customers,



ensuring timely and transparent communication regarding purchase orders, forecasts, and shipments.
- Manage the full order lifecycle, from order receipt through delivery, including order changes, cancellations, RFQs, and pricing updates.
- Collaborate with cross‑functional teams to support on‑time delivery (OTD) performance and forecast alignment.
- Monitor order status, backlog, material availability, and capacity constraints, proactively communicating risks and mitigation plans.
- Negotiate and resolve issues related to quantities, pricing, and delivery schedules while balancing customer expectations and business objectives.
- Manage customer complaints by coordinating investigations, leading root‑cause analysis efforts, and ensuring timely resolution.
- Maintain accurate documentation in compliance with FDA regulations, ISO 13485 requirements, and customer specifications.
- Identify oppor

📌 Customer Service Representative (Santiago de Querétaro)
🏢 Phillips Medisize
📍 Santiago de Querétaro