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Manager, Technical Support Engr

Location: Apodaca, Other, Mexico, 66628

Role Summary: The Tech Support Manager leads a team of technical support engineers to deliver high-quality support for CommScope’s networking and telecommunications products. This role ensures customer satisfaction through effective troubleshooting, team leadership, and process optimization.

Key Responsibilities:
- Manage and mentor a team of technical support engineers.
- Oversee daily operations of the support team, ensuring timely resolution of customer issues.
- Develop and implement support strategies to improve efficiency and customer experience.
- Collaborate with product and engineering teams to elevate and resolve complex issues.
- Monitor support metrics and generate performance reports.
- Ensure compliance with company policies and industry standards.
- Provide technical guidance and training to team members.

Qualifications:
- Bachelor’s degree in Engineering, Computer Science, or related field.
- 5+ years of experience in technical support,



with at least 2 years in a leadership role.
- Strong knowledge of networking technologies (e.g., Wi-Fi, Ethernet, IP).
- Excellent problem-solving and communication skills.
- Experience with CRM and ticketing systems (e.g., Salesforce, ServiceNow).
- High proficiency in English is mandatory.

Preferred Skills:
- Familiarity with Aurora products.
- ITIL certification or similar process management experience.

Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our general team of innovators and employees are trusted advisors who listen to customers first, then deliver value.

RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assu

📌 Manager, Technical Support Engr (Ciudad Apodaca)
🏢 Vistance Networks
📍 Ciudad Apodaca