As a Partner Renewal Specialist, you will be responsible for managing and growing the renewal book of business across Diligent's channel and strategic partner ecosystem. You will work closely with partners to drive retention, identify expansion opportunities, and ensure a seamless renewal experience. This is a commercially focused role requiring strong relationship management skills, analytical rigour , and a deep understanding of SaaS renewal motions.

Key Responsibilities
- Own and manage the end-to-end renewal process for a portfolio of channel and strategic partners, ensuring on-time renewal andminimisingchurn.
- Build andmaintainstrong relationships with partner account managers and decision-makers to understand their business needs and renewal priorities.
- Track and forecast renewal pipelines accurately, providing regular updates to leadership on renewal health and risk.
- Identify at-risk renewals early and develop mitigation strategies in collaboration with Partner Success and Sales teams.
- Negotiate renewal terms, including multi-year agreements, price uplifts,



and contract amendments in line with company policy.
- Collaborate cross-functionallywith Sales, Finance, Legal, and Partner Operations to resolve renewal blockers and streamline processes.
- Analysepartner usage data and engagement signals to inform renewal conversations andidentifyupsell and expansion opportunities.
- Maintainaccuraterecords of all renewal activities, outcomes, and forecasts in Salesforce CRM.
- Contribute to the development of partner renewal playbooks, processes, and best practices.

Required Experience/Skills
- 3–5 years of experience in partner renewals, channel sales, or a similar SaaS renewal or account management role.
- Proventrack recordof meeting or exceeding renewal targets and managing complex renewal negotiations.
- Strong understanding of channel and partner business models, including resellers, distributors, and strategic alliances.
- Experience using Salesforce or

📌 Partner Renewal Specialist (Centro)
🏢 Diligent-14787b60
📍 Centro