EPAM is a leading general provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are looking for a Junior Application Support Engineer to help keep digital channel platforms stable through incident triage, analysis, and resolution. You will run operational tasks, monitor integrations, and work closely with the help desk, Development, Infrastructure, Integrations, and Operations teams. Apply to support reliable services and improve day-to-day operations.

Responsibilities

Diagnose, assess,



and resolve moderately complex incidents and requests across digital channels and related applications
Perform troubleshooting and debugging to determine the root cause of functional and technical incidents
Run scripts, controlled queries, and approved operating procedures to restore or validate services
Execute service restarts, resets, and validations, batch processes, and critical integrations according to established procedures
Maintain and track tickets in Freshservice, ensuring high-quality and traceable documentation
Escalate issues to the right teams when specialized support or defect fixes are needed, and coordinate with Development, Infrastructure, Integrations, and Operations teams
Contribute to root cause analysis (RCA) and follow through on corrective actions
Monitor the operational health of key applications and integrations to proactively identify risks
Follow ITIL practices for Incident, Problem, and Request Management
Keep technical documentation current and

📌 Junior Application Support Engineer (Culiacán Rosales)
🏢 Epam Systems
📍 Culiacán Rosales