Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation
Now we're looking for a Support Engineer to join our team in Bogota (Colombia) or Mexico City (México) and chase the answers, seek the code and chase the dream with us.
Essence of the Role
The Support Engineer will be part of the Sinch Support team, which is a worldwide leader in delivery of Messaging solutions. This role reports to Manager Support Americas&Europe; at Sinch.



The workplace will be in Colombia working remotely but it might need to travel occasionally depending on needs.
Requirements
For the role of Support Engineer, a relevant university degree is required and at least a couple of years of experience from technical roles within the telecom and/or IT industry.
We think the perfect candidate has experience and knowledge within some or all of the following areas:
Unix/Linux based systems
OCS/Prepaid Systems or VAS systems (such as SMSC, MMSC, USSD, WAP GW, IVR, Voice Mail, Collect Call etc.)
Knowledge in Oracle DB is a plus
Fluency in English
IP networks, Diameter, Sigtran/SS7
Knowledge Virtualization technologies such as VMware or similar is a plus
Takes initiative and makes carefully considered decisions
Customer-, technical- and solution oriented
Comfortable and experienced in multitasking
Well-Organised
A positive attitude
Comfortable and positive towards working in an ever-changing world
A recognized ability to excel and exceed expectat

📌 Support Engineer (Ciudad de México)
🏢 Sinch
📍 Ciudad de México