Job Description:
• Minimum 3 years relevant experience in Problem Management.
• ITIL v3 or ITIL 4 Foundation certification.
• Solid experience working with ServiceNow
- Building reports, dashboards, templates
• Exceptional experience in trending analysis
• Exceptional interpersonal and leadership skills – servant leadership, collaboration, facilitation and negotiation.
• Excellent written and verbal communication skills.
• Ability to effectively communicate technical actions to a non-technical audience.
• Customer service oriented.
• Strong proficiency with Microsoft Office Suite, especially Excel and PowerPoint.
• Energetic and have an excellent work ethic.




• Desire and ability to quickly learn and apply new concepts

Benefits
Pantry vouchers cap 10% ($ 3,439.40)
? Life Insurance ? ? ?
Direct Hiring, 100% payroll mode.
SGMM Family premium coverage plan ?
Minor Medical Expense Insurance ? (Reimbursable)
Savings Fund 13% ? (Annual Capped $107,370) 4,473.74 monthly
Extendable Insurance, Dental, Vision & Auto
Christmas bonus 30 days ?
Vacation bonus 15%
Permanent contract from day one
12 days of vacation in the first year, increasing by 2 as dictated by law
Extra Days Off

📌 Problem Management Specialist (Guadalajara)
🏢 HCLTech
📍 Guadalajara