At Cognizant we have an adecuado opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent
Qualifications
Demonstrate strong experience with service desk operations including incident management request fulfillment and escalation handling within a structured support environment.
Possess practical knowledge of common enterprise end user technologies such as operating systems collaboration platforms and productivity tools typically supported by service desk teams.
Apply proven skills in using ticketing and service management platforms to log categorize prioritize and track issues with emphasis on accurate data capture and workflow compliance.
Exhibit clear and professional communication capabilities enabling effective interaction with users technical teams and business stakeholders in both onsite and remote settings.
Show ability to analyze support trends interpret performance metrics and translate findings into actionable recommendations that optimize service desk processes.
Bring experience in creating and maintaining knowledge base content including step by step resolution guides and user facing help materials that enhance self service.
Display strong problem solving orientation with capacity to handle multiple concurrent tickets while maintaining focus on quality outcomes and timely resolution.
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and sa
📌 Service Desk Agent (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México
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