Position: Senior Production Support Engineer | Payments & Cross-Border Technology
Industry: Banking.
Work Modality: On site, CDMX.

Role purpose
In GPS Technology CBCC (aka Cross Border and Cross Currency) PE team, you’ll help build a meaningful engineering discipline, combining software and systems know-how to develop engineering solutions to technology operations problems. We focus on maintaining service stability by triaging and resolving incidents, restoring services quickly, and providing clear communications to stakeholders. In partnership with software development and infrastructure team, we also enhance existing systems, maintain reliable infrastructure, and reduce toil through automation. Our team is founded on critical technology skills, problem solving and excellent communication. Your contribution will be as a player/coach, bringing your technical experience and hands on expertise as well as your leadership skills.

What you’ll do
Service support & incident management
Monitor and support production services,



responding to incidents and service requests within agreed SLAs.
Perform initial triage (logs, monitoring, data checks), identify likely causes, and implement workarounds/fixes within your control.
Co-ordinate recovery activities with partner teams (engineering, infrastructure, network, vendors) and escalate to the Production Support Lead/Major Incident Manager for high-severity incidents.
Provide timely, accurate updates on impact, recovery progress and next steps to stakeholders.
Problem management & continuous improvement
Contribute to root cause analysis and post-incident reviews, capturing actions to prevent recurrence.
Create and maintain runbooks, knowledge articles and operational checklists to reduce time to restore service.
Identify opportunities for automation and improved monitoring/alerting to reduce noise and improve resilience.
Change & release support
Participate in change and release activities (e.g., patching/evergreening, DR tests,

📌 ABL - Senior Production Support Engineer | Payments & Cross-Border Technology (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México