Johnson Controls, a integral leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Role Overview The ServiceNow Platform Owner & Chief Architect is accountable for the technical strategy, architecture, engineering standards, platform lifecycle, security, performance, integrations, and technical execution of the enterprise ServiceNow platform. This role is the single accountable leader for platform architecture and technical delivery. Process outcomes, functional adoption, operating procedures,



and service performance remain owned by the respective process and product owners, including ITSM, CMDB, SAM/HAM, SecOps, HRSD, Knowledge, Service Catalog, and Digital Workplace stakeholders. The role partners with process owners to translate business and operational priorities into scalable, secure, maintainable, and supportable ServiceNow solutions. It ensures the platform enables the desired process outcomes without assuming direct accountability for those process outcomes. The role combines executive-level platform ownership with hands-on architectural leadership. As the technical authority for ServiceNow, this leader defines the long-term platform vision, establishes architecture standards, governs technical decisions, leads modernization, and ensures sustainable solutions across the enterprise. This leader directly leads or governs the ServiceNow engineering, administration, support, architec

📌 ServiceNow Platform Owner (México)
🏢 Johnson Controls
📍 México