Medical Concierge & Patient Advisor — Tijuana

Location: Tijuana, Baja CaliforniaPosition: Medical Concierge & Patient AdvisorEmployment: Full-TimeStarting Salary: $15,000–$20,000 MXN/month + Performance-Based Commissions

About the Position

We are looking for a professional, bilingual, highly motivated individual to join our growing medical team in Tijuana as a Medical Concierge & Patient Advisor.

This is an excellent opportunity for someone who enjoys working with people, has strong communication and computer skills, is highly organized, and wants the opportunity to earn substantial additional income based on performance.

You will be one of the primary points of contact for our patients. Your role is to make sure prospective and existing patients feel informed, comfortable, supported, and properly taken care of throughout their entire treatment experience.

This is a hands-on, patient-facing position that requires consistency, organization, follow-through, professionalism, and a strong work ethic.

Key Responsibilities
- Answer incoming phone calls, messages,



and patient inquiries professionally and promptly.
- Communicate with patients in English and Spanish.
- Speak with prospective patients and understand their needs, questions, and treatment objectives.
- Explain our services and treatment process clearly and professionally.
- Prepare customized treatment proposals and pricing.
- Follow up consistently with prospective patients.
- Schedule consultations, treatments, appointments, transportation, and other patient services.
- Guide and support patients through every step of their experience—from their initial inquiry through their arrival, treatment, and follow-up.
- Coordinate closely with doctors, medical staff, and the internal team.
- Maintain accurate patient information, schedules, and communications.
- Use computers, email, messaging platforms, spreadsheets, and internal systems on a daily basis.
- Respond quickly and professionally to patient questio

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