At Intugo, we partner with a foreign company specializing in immigration legal services. We are currently seeking a Recovery Specialist who will be responsible for managing delinquent accounts, developing effective recovery strategies, and negotiating payment arrangements while maintaining accurate documentation and professional client communication.
Key Responsibilities
- Manage accounts that are 360+ days past due and determine appropriate recovery actions.
- Contact clients to secure payments and negotiate payment arrangements.
- Adjust recovery strategies and escalate accounts when necessary.
- Meet recovery targets while maintaining accurate account documentation.
Requirements
- 1–2 years of experience in collections or Accounts Receivable (AR).
- Fluent English and Spanish, written and verbal.
- Strong negotiation, communication, and problem-solving skills.
- Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP and Pivot Tables.